Customer experience management
Through our comprehensive customer experience management services, Service Stream is dedicated to creating positive, lasting relationships between our clients and their customers.
Service Stream provides a range of customer experience management services designed to elevate client relationships and enhance customer satisfaction.
Our approach begins with a deep understanding of customer needs, utilising applied research methods and data analytics to gather valuable insights into customer preferences and behaviours.
Once we have a clear understanding of these needs, we collaborate with our clients to develop and implement tailored solutions that address specific challenges that may have been identified in the project risk assessment and opportunities uncovered through the understanding phase.
Our service includes:
- Developing and conducting a tailored customer-needs assessment
- Developing detailed engagement strategies designed to enhance satisfaction
- Establishing feedback and response mechanisms
- Developing and conducting training to uplift customer experience team skills
- Establishing and implementing key performance monitoring to measure customer engagement and satisfaction
- Crisis communication planning to ensure customer voice is maintained during a crisis situation
Browse our other Services
Asset management
Facilities management
Preventative and reactive maintenance
Engineering services
Infrastructure monitoring
Optimisation planning and scheduling
Network enhancement and deployment
Project management
Subcontractor management
Minor capital works
Community engagement
Customer experience management