VIC - Melbourne - 655 Collins StWe’re looking for a proactive, detail-focused Data & Application Administrator to keep our critical platforms running smoothly and our operational data accurate, trusted, and ready for action.

You’ll be the go-to person for platform administration, data quality, and user support—solving issues, streamlining ways of working, and helping teams get more value from the tools they rely on every day.

This is a permanent, full-time role based in our Melbourne office, with flexible hybrid working options. Please note: this opportunity is open to Australian citizens only.

• Be the primary administrator and power user for key field and workforce SaaS platforms.
• Manage bulk data operations (imports, asset uploads, and operational data updates).
• Maintain the integrity, accuracy, and lifecycle management of operational and asset data.
• Monitor data health, investigate issues, identify root causes, and partner with operations to resolve them.
• Work with stakeholders to translate operational requirements into practical technical and data actions.
• Develop lightweight JavaScript-based scripts to support automation and bulk-change activities.
• Train, coach, and support users to build capability and promote best-practice platform usage.
• Maintain configuration and process documentation, data-change records, and vendor engagement notes.
• Assess downstream impacts before changes are implemented to ensure controlled, low-risk execution.
• Manage data change requests end-to-end, from assessment through validation.
• Champion platform capabilities and help teams get the most value from day-to-day use.
• Collaborate with technical teams and operations to deliver timely, high-quality outcomes.

Skills & Experience

• 2+ years’ experience in SaaS platform administration, application support, or data analysis.
• Experience with field service, workforce, or asset management platforms (e.g., ServiceNow, OFS, Maximo, SAP PM, TechOne).
• Strong capability in bulk data operations, import/export handling, and data integrity checks.
• Understanding of relational data concepts and structured data formats (CSV, JSON, XML).
• Ability to write or interpret lightweight JavaScript for automation and data tasks.
• Proven ability to diagnose data and system issues and communicate clearly with technical and non-technical audiences.
• Experience supporting operational teams and translating business processes into system actions.
• Exposure to field services, utilities, infrastructure, or asset-heavy environments (highly regarded).
• Strong attention to detail, problem-solving skills, and a continuous-improvement mindset.
• Self-starter who is proactive, collaborative, and quick to learn new platforms.
• Comfortable managing competing priorities and working independently or in cross-functional teams.

Qualifications

• Bachelor’s degree in Information Technology, Information Systems, Business Information Systems, or a related discipline (or equivalent professional experience).
• Platform-specific certifications (desirable, not essential).
• Training or certification in data management, data governance, or business analysis (advantageous).
• Familiarity with ITIL or structured change management methodologies (well regarded).
• Basic SQL and/or reporting experience (e.g., Power BI, Excel, or platform-native reporting).

About Us

ServiceStream is an ASX-listed, equal opportunity organisation that designs, builds, and operates Australia’s essential service networks across telecommunications, utilities, transport, defence, and social infrastructure—keeping communities connected.

Benefits of working with us include

• Flexible working – genuine flexibility options
• Career growth – pathways across multiple national business units
• Discounts – retail partners such as Woolworths, Airbnb, JB Hi‑Fi, Bupa and more
• Paid leave – parental, cultural, community service, volunteering, study, and purchased leave
• Culture – a diverse, inclusive workplace that celebrates excellence

How to Apply

Submit your application via the Apply button. You’ll be prompted to create a profile in our recruitment system.

We welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability or neurodivergence, members of the LGBTIQA+ community, Veterans, and individuals from all backgrounds.

Applications will not be accepted via email. If you require reasonable adjustments during the recruitment process, please contact talent.corporate@servicestream.com.au.

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How to Apply

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