NSW - RockdaleService Stream are hunting an experienced Operating Model & Continuous Improvement Manager to join our team from our Rockdale office!

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.

The Transport division are on the hunt for an Operating Model & Continuous Improvement Manager to design, implement, and embed a standardised operating model across the road maintenance business, underpinned by the Plan–Do–Check–Act cycle, Lean principles, and Six Sigma methodology. This role will drive the integration of manufacturing-style process discipline and real-time monitoring into road maintenance operations, establishing a centralised control centre model and an industry-leading approach to safety, efficiency, and performance.

The role will ensure all functions consistently deliver against client requirements, enable continuous improvement, and create a culture of operational excellence.

This would be suited to senior transformation leaders with backgrounds in manufacturing, utilities, or infrastructure — individuals who can combine strategic process thinking with hands-on operational delivery.

Nature of position:         Permanent, Full Time

Location:                           Rockdale, NSW

Reporting Line:                 Project Manager

Salary:                                $250,000.00+

Key Responsibilities:

Operating Model & Process Excellence

• Design, roll out, and embed a standardised operating model across the business.
• Translate Lean and Six Sigma methods into road maintenance practices, ensuring waste reduction, efficiency, and improved outcomes.
• Lead the integration of the PDCA cycle into business-as-usual (BAU) operations.
• Establish and govern real-time performance monitoring and centralised control centres.

Leadership & Change Management

• Act as the champion for continuous improvement and operational excellence.
• Build organisational capability in Lean Six Sigma through mentoring and coaching.
• Lead cross-functional teams through cultural and operational change.
• Ensure alignment of business processes to customer, regulatory, and contract requirements.

Continuous Improvement & Innovation

• Drive innovative approaches to apply manufacturing systems into infrastructure maintenance.
• Partner with technology teams to embed live monitoring tools, dashboards, and predictive analytics into operations.
• Lead problem-solving workshops, Kaizen events, and root cause analysis to address systemic challenges.
• Develop and track KPIs that measure efficiency, quality, safety, and customer satisfaction.

Governance & Reporting

• Develop governance frameworks, ensuring process compliance across regions.
• Provide regular reporting on operating model performance to the Executive Leadership Team.
• Identify risks and opportunities for further process optimisation.

Key Outcomes

• Industry-leading operating model consistently applied across contracts.
• Control centres established and actively monitoring live field performance.
• Measurable improvement in efficiency, safety, and customer satisfaction.
• Cost savings through reduced waste and improved resource planning.
• Staff at all levels engaged and skilled in Lean and Six Sigma approaches.

About You:

• Proven track record in operational transformation within infrastructure, utilities, manufacturing, or asset-heavy industries.
• Strong background in Lean, Six Sigma (Black Belt or equivalent), and continuous improvement.
• Experience establishing standard operating models at scale.
• Leadership of large, dispersed, and multi-disciplinary teams.
• Experience with real-time monitoring systems and performance control frameworks.
• Demonstrated ability to embed cultural change and deliver measurable results.
• Six Sigma Black Belt certification

Desirable

• Experience in road maintenance, transport infrastructure, or utilities.
• Strong commercial and contractual acumen in service delivery contexts.
• Familiarity with regulatory compliance and government contracts.
• Degree in Business, Engineering, Asset Management, or related field.
• Project management qualifications (e.g., Prince II, PMP)

About Us 

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. 

Benefits of working with us include:

• Growth – We are growing and there are opportunities for your career development across our business units.
• Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more! We also offer access to novated leasing.
• Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave available.
• Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.

How To Apply:
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would absolutely welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups

Feel free to email Talent.Transport@servicestream.com.au for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.

Operations Management

How to Apply

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