VIC - ClaytonAn exciting opportunity has arisen for a Works Coordinator to join Service Stream in our Clayton office

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company. The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures. This includes monitoring all work to completion in real time to identify, resolve or escalate risks to meeting KPIs; as well as tracking job completion, action referrals and additional work required, ensuring overall job creation, closure and completion of works.

Nature of position:               Permanent / Full time

Location:                               Clayton VIC

Reporting Line:                     Administration Lead

Key Responsibilities

• Proactively manage administration operations

• Undertake administration associated with work activities and assisting as required to:

• Manage end-to-end job management through a specialised systems environment; actioning any resultant works required, and ensuring job closure

• Liaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works, as required

• Maintain productivity monitoring records and report issues/anomalies to management

• Completion of task allocation / work orders to meet all client, customer and business objectives

• Undertake administration associated with work activities and assisting as required to:

• Run daily/bi-weekly and monthly reports

• Completion of task allocation / work orders to meet all client, customer and business objectives

• Meet KPI’s and measures for work undertaken

• Assisting and supporting others within the business as required

• Perform other duties as required

Skills and Experience

• Excellent problem-solving abilities

• Previous experience in a customer service environment would be beneficial

• Previous data entry experience

• Exceptional organisational and time management skills.

• Strong written and verbal communication skills.

• Ability to multitask and prioritise tasks effectively in a fast-paced environment.

• Strong attention to detail and problem-solving skills.

• Intermediate-Advanced Microsoft Word, Excel, Project, PowerPoint & Outlook

• Ability to write routine reports and correspondence.

• Demonstrates accuracy and thoroughness by promoting quality.

• Ability to work under pressure when confronted with conflicting priorities.

• Self-starter with ability to work with minimal supervision

• Excellent provision of customer service

• Professional, friendly and enthusiastic manner

• Positive, proactive, professional approach

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. 

Administration

How to Apply

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