VIC - Melbourne - 655 Collins StAre you an experienced SAP Service and Field Service Management professional looking to make an impact on national service delivery processes? Service Stream is seeking a Systems Analyst (SAP Service Order & FSM) to join our team and play a pivotal role in designing, implementing, and supporting cutting-edge solutions that keep our operations running smoothly.

As the SAP Service Order Management (SOM) and Field Service Management (FSM) Analyst, you’ll be the go-to functional expert for end-to-end service delivery processes. You’ll work on solution design, configuration, and integration between SAP ECC/S/4HANA and FSM tools such as ServiceNow, Salesforce, or SAP FSM. This is a hands-on role where you’ll translate complex business requirements into robust, scalable system solutions.

Location: 655 Collins St, Docklands, Melbourne.

Successful applicants must be Australian Citizens

Responsibilities:

Solution Design & Implementation

• Configure SAP SOM/CS for service orders, resource-related billing (RRB), service contracts, and warranty management.
• Lead integration design between SAP ECC/S/4HANA and FSM tools for master and transactional data.
• Configure and maintain SAP FSM, including technician settings, planning boards, and mobile app logic.

Process Optimization & Governance

• Facilitate business process workshops and identify optimization opportunities.
• Develop functional specs, test plans, and end-user documentation.
• Ensure solution architecture consistency and adherence to best practices.

Support & Leadership

• Provide incident support for service and FSM processes.
• Mentor junior team members and lead testing phases for deployments and upgrades.

Experience Required:

• 5+ years in SAP Service Management (CS) or Service Order Management (SOM) with multiple full-cycle implementations.
• 2+ years in SAP FSM or similar cloud FSM solutions (ServiceNow, Salesforce FS).
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• SAP Certification in Service Management or Service Cloud preferred.
• Strong integration expertise using SAP CPI or similar tools.
• Deep functional knowledge of SAP ECC/S/4HANA Service modules.
• Expertise in RRB configuration and integration with SD, MM, FI/CO.
• Familiarity with FSM data models and mobile configuration.

Why work with us?

• Health & Wellbeing: Private health insurance discounts, mental health support via EAP, and tailored workplace accommodations.
• Recognition & Rewards: Annual pay equity reviews and access to StreamLife for discounts and recognition.
• Time & Flexibility: Generous paid leave options, parental leave, hybrid work model, and programs like KidsCo for school holidays.
• Development & Culture: Internal training, leadership programs, DEI committees, and inspiring workspaces with learning opportunities.

How to Apply

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.

Applications cannot be accepted by email. If you require reasonable adjustments to the recruitment process, please email Talent.Acquisition@servicestream.com.au

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