As a Workforce Utilization & Planning Analyst, you will be responsible for delivering actionable insights and strategic recommendations that improve project delivery and operational efficiency. Reporting to the Testing & Operational Services Manager, you will collaborate with project managers, delivery leads, and senior leadership to ensure optimal workforce planning. 

You will be responsible for: 

• Collecting, analyzing, and interpreting workforce data, including utilization rates and skill sets. 

• Developing dashboards and reports to provide clear visibility of resource availability and capacity. 

• Forecasting future resource demands based on project pipelines and business goals. 

• Modeling resourcing scenarios to assess impacts on timelines and budgets. 

• Identifying process improvements and collaborating with HR and IT to enhance data accuracy. 

• Acting as a key point of contact for resource-related inquiries and presenting insights to leadership. 

About you 

Our ideal candidate is a data-driven professional with strong analytical skills and a passion for optimizing workforce efficiency. You will also have: 

• Bachelor’s degree in Business, IT, Finance, or related field. 

• Must hold Australian citizenship. 

• 3–5 years’ experience in data analysis, resource management, or workforce planning. 

• Proficiency in data visualization tools (Power BI, Tableau, Confluence) and advanced Excel skills. 

• Experience with resource management or project portfolio tools (Planview, Jira, Tempo, Azure DevOps). 

• Knowledge of project management methodologies (Agile, Waterfall). 

• Excellent communication and stakeholder engagement skills. 

About us 

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries – we keep communities connected. 

Your next role comes with: 

• Career development – genuine growth opportunities, online learning, mentoring, and leadership programs. 

• Access – discounts with major retailers and services, novated leasing, and share matching programs. 

• Paid leave – parental, cultural, community service, defence, study, volunteering, and purchased leave. 

• Culture – a workplace that values diversity, inclusion, and meaningful recognition. 

How to apply 

We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. 

Applications are unable to be accepted by email, however if you require any reasonable adjustments to the recruitment process, please email talent.corporate@servicestream.com.au.