• Lead requirements gathering for large, complex, multi-stakeholder programs across business and technology domains. 

• Develop business cases and define enterprise-level requirements, ensuring full traceability through design, build, testing, and deployment. 

• Conduct AS IS and TO BE process analysis across multiple business units using BPMN 2.0 standards. 

• Collaborate with architects, solution designers, finance, and operational leaders to shape strategic solutions aligned with organisational and client outcomes. 

• Work closely with finance teams to ensure clear understanding of end-to-end finance and commercial processes including procurement, client billing, contract variations, and cost management. 

• Act as a trusted advisor to executives, influencing priorities and scope. 

• Mentor junior and mid-level analysts, promoting consistency in methods and tools. 

• Contribute to governance forums and track benefits realisation linked to BA deliverables. 

• Drive alignment of business requirements with enterprise architecture and future-state capabilities. 

Skills and experience 

• Strategic thinker with strong analytical and problem-solving skills. 

• Must have Australian Citizenship. 

• Deep experience in utilities, transport, telecommunications, or other asset-intensive and field-operations industries. 

• Must have experience with implementation or optimisation of Field Service Management systems. 

• Strong understanding of finance and commercial processes, including procurement, work order management, billing cycles, invoicing, and revenue recognition. 

• Advanced facilitation, negotiation, and conflict management abilities. 

• Excellent communication and stakeholder engagement skills, including executive-level relationships. 

• Ability to work autonomously while thriving in fast-paced and collaborative environments. 

• Leadership and mentoring capability with a focus on building BA practice maturity and consistent analysis standards. 

Experience: 

• 7+ years in business analysis with proven success in IT environments. 

• Extensive experience in business process modelling (BPMN 2.0) and enterprise-level analysis. 

• Strong background in ERP or finance-related programs and large-scale implementations. 

• Proficiency in tools such as Visio, JIRA, Confluence, and advanced data analysis methods. 

• Exposure to Agile frameworks and ability to guide teams in Agile practices. 

About Us 

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected. 

Benefits of working with us include: 

• A safe and supportive culture that values diversity and inclusion. 

• Flexible hybrid working arrangements. 

• Genuine career development and advancement opportunities. 

• Access to special employee benefits and discounts. 

• Various paid leave options – parental, cultural, community service, study, corporate volunteering, and purchased leave. 

How to apply 

Please submit your interest with the Apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. 

Applications will not be accepted via email. If you require any reasonable adjustments to the recruitment process, please email talent.corporate@servicestream.com.au.