Primary Location
Job Description Summary
About the Role
Location: Queensland or Victoria
Employment Type: Permanent, Full time
Key responsibilities
Project Delivery
Ensure successful delivery of Telco technology and continuous improvement projects and initiatives
Creating and maintaining consolidated portfolio reporting of projects and initiatives across Telco and GBIS.
Monitoring progress against milestones, budgets and benefits.
Ensuring projects are delivered on time and on budget, escalate as required
Innovation and Continuous Improvement
Identify new ideas, emerging technologies, and improvement opportunities that enhance efficiency and customer value.
Analyse existing processes to identify bottlenecks and recommend improvements.
Scoping and documenting initiatives/ ideas from the business
Lead/contribute to Innovation work groups and forums
Work with GBIS to priortise and manage continuous improvement requests
System Enablement
Review and document systems being used across Telco
Contribute to the Telco system strategy now and future path
Engage with system vendors as required
Ensure standardised digital processes, templates and tools across the business.
Act as the system conduit between the business and GBIS for onboarding and system change
Complete updates and system administration as required
Educate the business on current systems and capabilities
Stakeholder & Collaboration
Communicate clearly and effectively with stakeholders at all levels.
Represent the Technology & CI team in cross-functional forums.
Drive adoption and embed outcomes into business-as-usual operations.
Support uplift of capability through training, coaching, and knowledge sharing.
Experience required
● Proven experience leading stakeholder engagement across business segments/divisions
● Demonstrated experience in preparing and delivering professional presentations
● Experience delivering continuous improvement initiatives from concept to implementation.
● Strong stakeholder management skills with the ability to influence, negotiate, and resolve conflicts.
● Highly developed analytical and problem-solving capabilities
● Experience in gathering and documenting business requirements
● Demonstrated expertise in assessing current systems
● Data literacy – ability to interpret and analyze data
Qualifications required
● Desirable - Certification in Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA).
● Desirable - Bachelor’s degree in business administration, Information Technology, or a related field.
Competencies required
● Act as a trusted advisor to all levels of employees, influencing priorities and scope.
● Lead workshops with cross-functional stakeholders, resolving conflicts and driving consensus.
● Mentor junior and mid-level analysts in effective engagement practices.
Personal Attributes
● Strategic thinker with high-level problem-solving skills, leadership presence, strong mentoring capability, and ability to influence senior stakeholders and executives.
● Strong communication and interpersonal abilities across diverse audiences.
● Resilience and adaptability in dynamic, complex environments.
Business Analysis Skills
● Strategic thinking with ability to align solutions to enterprise goals.
● Leadership and mentoring skills.
● Advanced facilitation, negotiation, and conflict management skills
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
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