Primary Location
Job Description Summary
About the Role
We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment of wages, and triaging tickets from the payroll helpdesk. This role will be based out of our head office on Collins Street and offered as a 12 month fixed-term contract (with the potential of extension).
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. We keep communities connected.
Benefits Of Working With Us Include
Flexible Working - at Service Stream, all flexibility requests are genuinely considered. This position offers hybrid working.
Growth – We are growing and there are opportunities for your career development across our business units.
Discounts - Employee rewards program and employee discounts across hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, Specsavers and many more! We also offer access to novated leasing.
Paid Leave - Parental, cultural, community service, study, corporate volunteering and purchased leave along available.
Culture – we are committed to fostering a workplace culture that values diversity and inclusion. We celebrate excellence through our Kudos Awards, and significant milestones from 5 years of service are rewarded.
About The Role
In this role, you will have diversity of tasks by working across payroll processing and supporting the payroll helpdesk. You will work closely with the wider payroll team and have exposure to a group of professionals that support each other.
Key Responsibilities
1. Payroll Processing
Providing administration and payroll support, assisting with daily operational tasks.
Executing accurate data entry and maintaining payroll records.
Responding to routine payroll inquiries and escalating complex issues to payroll officers as necessary.
Calculating employee termination and redundancy payments.
Assisting with deductions/overpayments.
2. Payroll Helpdesk
• Responding to and resolve customer tickets, calls and queries in a timely manner.
• Escalating enquiries to payroll SMEs when required.
• Providing quality customer service while demonstrating the ability to effectively troubleshoot and resolve technical enquiries.
• Actively participating in relevant projects to enhance payroll and broader business objectives and outcomes.
About You
This role would suit someone looking to start or excel their career in Payroll. You will enjoy working in an environment with high volumes of data, deadlines and providing outstanding customer service to our team members.
Our ideal candidate will:
Have 3 years of experience in payroll processing and/or helpdesk experience.
Prior experience with Chris21 would be highly desirable but not essential.
Be a strong communicator and have excellent customer service skills.
Be adaptable, eager to learn, and be a team player.
Have strong attention to detail.
Have proficiency across Microsoft office products including Outlook and Excel.
How To Apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would absolutely welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
Feel free to email Talent.Corporate@servicestream.com.au for any inquiries on how we can best support you with reasonable adjustments to the recruitment process and a designated person will contact you regarding your inquiry.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Apply