Primary Location
Job Description Summary
About the Role
Service Stream’s Utilities division are currently seeking a Contract Manager to join our Victorian Network Services and metering team. Reporting directly to the Service Delivery Manager, you will be responsible for managing the day-to-day operational activities of a major metropolitan water meter reading, replacement and installation services contract.
Nature of position: Permanent, Full Time
Location: Epping, VIC
Reporting Line: Contract Manager
Key Responsibilities
- Ensure all contractual KPI’s are met and if possible, exceeded
- Develop strong client relationships and act as a key point of contact
- Ensure quality of work is in accordance with contractual requirements, company standards and to the client’s expectations
- Plan and coordinate all daily tasks associated to the field and administration staff
- Attend all client meetings and keep copies of agendas/minutes
- Manage all internal operational activities within the contract
- Promote a systematic approach to HSE issues and adhere to relevant policies & procedures
- Ensure contract variations are reported to the relevant line manager
- Ensure monthly reporting is completed in line with client and management requirements
About You
- Prior working experience in a service delivery management or operational role
- Demonstrated experience in contract, customer and client management
- Previous experience in managing a field-based operations contract is highly desired
- Good experience with financial reporting and budgeting
- Well-developed written and verbal communications skills
- Exceptional problem-solving skills with the ability to manage complex issues
- Certificate/Degree in Business and/or Frontline management is desired but not essential
Benefits
- Kudos Reward and Recognition Program
- Growth opportunities within an ASX listed company
- Corporate staff discount
About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.
Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
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